Thank you for your feedback and we apologize for the inconvenience this has caused. To find the return link you will need to log on to secondipity.com and click on 'my account' icon on the top right corner of the site, scroll to the bottom and under 'help and support', click on 'returns portal' to start the return process and a return label will be provided for a full refund upon full return or replacement if available. You may need to allow 2 days after delivery to update so you are able to request the return online.