Refurbed to pretty much new. I had this really annoying issue where the bluetooth kept switching to call mode. Went crazy on debugging. Tried my Bose and found out it was my phone causing this issue. Restarted my phone - no more issues. Just thought that might help someone else in casethat was happening to them.
This was my first time buying from here and I was very skeptical at first due to the extremely low price but once I received and tried them on, they were actually the real thing! Also the shipping was lightning fast (2 days). I will definitely be stopping by here again soon to find my hidden gems!
Unfortunately after trying these out for about 2 months and trying to adjust them the ANC still sucks! I initially purchased these since IO really liked my WH1000XM4 headphones. I'm thinking I got a faulty pair from secondipity but unfortunately got busy/tried a few things to fix the headphones... reset app/headphones/factory reset/etc.... Nope the XM6s still don't filter out conversations/etc... it sounds like its coming straight through which was not an issue with the XM4s. be warned the return policy is quite strict/short so I would recommend trying them/purchasing from a different retailer with a longer return/exchange policy. Very disappointed and wont be purchasing Sony headphone products or any items from Secondipity in the future.
Unfortunately, we only have a 30 day return period, We sincerely apologize for the inconvenience.
Order was never received, UPS advised sender needs to file claim. Company refused to assist, and advised they would no longer respond to my emails asking for help and an explanation as to why they refuse to not open a case with UPS.
The tracking on the UPS website shows it was delivered to the address provided at checkout. Unfortunately we are unable to file claims for 'not recieved' via customer service. We apologize for the inconvenience.
Upgrading from xm4s: these feel slightly more premium. I do not find they clamp too hard as some reviews note. Unfortunately, noise canceling in everyday use is not noticeably better (though I have not tried on a plane yet), which was my reason for upgrading. In a blind test I would not be able to distinguish which headphone was which; disappointing with a model coming out 5 years later. The case has grown in size, making it harder to fit in a small bag. Overall, would not upgrade from the 2020 model again. No issues with the refurb that I can tell, except there's no box. They do not appear "used."
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Start ShoppingIt said open box, but I assumed that it was new. The tool didn't work. The tool does not work, do not order.
Received it really fast, looks brand new and works really great. Great Buy!
Refurbed to pretty much new. I had this really annoying issue where the bluetooth kept switching to call mode. Went crazy on debugging. Tried my Bose and found out it was my phone causing this issue. Restarted my phone - no more issues. Just thought that might help someone else in casethat was happening to them.
The earbuds i received were not even factory reset. They still showed the name of the previous owner not sure what sort of certification process these devices went through if they were not even factory reset. Also i was hoping for the device to be in better condition, it show lot of usage.
I’m missing the battery. The description mentioned that it comes with a battery and charger. How can this be fixed?
We do apologize for the inconvenience caused. Please log on to secondipity.com and click on 'my account' icon on the top right corner of the site, scroll to the bottom and under 'help and support', click on 'returns portal' to start the return process and a return label will be provided for a full refund upon full return or replacement if available.
Respectfully,
Customer Support
Secondipity.com
Thanks! Product arrived just as promised and the support team was very responsive and answered my questions very quickly. Happy holidays!
I was fortunate enough to have lucked out with a amazing deal from Secondipity on Black Friday. I believe there was only one refurbished receiver listed. So a lot of people were questioning if it was legit. Well I received the receiver yesterday and not only was it exactly as described and works flawlessly but it was packed impeccably well. Highly recommend Secondipity and a very satisfied.
fantastic seller with amazing product
Arrived fast, this item is basically brand new!
Great product excellent condition.