Customer Reviews
This was my first purchase from Secondipity and I wasn’t sure what to expect. I was PINING for a spin mop but didn’t want to pay the outrageous price for one. Found one on Secondipity for $15 and thought it was worth the gamble. It’s brand new, in box and everything I couldn’t hoped for. Thank you Secondipity!!!
I understand that it’s an open box item but nowhere in the description does it say it is just the bucket and the mop will not be included. Now I have to go spend another $20-$25 to buy a replacement mop and wait for that to be delivered as well when I could have just bought it new in store for few dollars more.
We apologize for the inconvience. Once the order has been returned we will issue a full refund.
Love love love this! Wish shipping was a bit faster but brand new item! Love it
In the description it listed that the telescoping handle and mop head were part of the product. Those items were missing. I would not have purchased the product had I known I would need to spend another $15-20 buying replacement items, it's not really a deal then. I could have bought a new untouched set for what I will now have to pay to get a complete item, that is partially used.
This is not the experience we hoped you would have with us. For this we truly apologize. We have issued a full refund of this item to your original payment method. No return of this item is required. Again, we greatly apologize for the inconvenience. We value you as a customer and look forward to continuing to do business with you.
Regards,
Secondipity Customer Support
