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★ Reviews

Let customers speak for us

65%

(802)

5%

(64)

5%

(61)

4%

(52)

21%

(255)

R

Certified Refurbished - Sony ULT POWER SOUND Portable Bluetooth Speaker System

Richard

Had to look up instructions for a hard reset but after that works flawlessly and for a lot less money than new

W

Certified Refurbished - Sony ULT FIELD 3 Bluetooth Wireless Speaker - SRS-ULT30/B

Wing

The Sony Bluetooth speaker sounds very good

The Sony Bluetooth speaker sounds very good. The bass is adequate even without using the ULT function. The Bluetooth connection is quick and stable. The item only has minor blemish on one side, otherwise the overall condition is excellent. The price was unbeatable. The delivery was super fast. I received the item the next day after I ordered it.

E

Open Box - Milwaukee 48-59-1808 M12 and M18 Multi-Voltage Rapid Charger

EMMANUEL L.

It doesn't work no

It doesn't work no good

We do apologize for the inconvenience caused. Please log on to secondipity.com and click on 'my account' icon on the top right corner of the site, scroll to the bottom and under 'help and support', click on 'returns portal' to start the return process and a return label will be provided for a full refund upon full return or replacement if available.
Respectfully,
Customer Support
Secondipity.com

C

Open Box - Milwaukee 48-11-1850 M18 18-Volt Li-Ion XC Extended Capacity Battery Pack 5.0Ah

Cdnsprt

Buyer beware...part 2

Thank-you for the reply, but I can't return it via the portal...as per attached image.

The initial review was provided only after trying to call customer service on Jan 28th.
At the time I tried to persuade them that a full refund (based on return of item) wasn't necessary, and that I'd gladly take a partial refund for the mix-up, instead I was refused a return or a partial refund on a minor technicality (noted on previous review).

I believe that a partial refund is the most cost effective and fair way to deal with this, for both myself as well as the Secondipity.

Please call or e-mail me directly.

Thanks for contacting customer support. We are sorry for the inconvenience caused. Please message us directly for assistance.

Regards,
Customer Support

S

Open Box - 18V MAX Output Starter Kit with (2) 4.0 Ah Batteries and Charger

Seth

Although I fully expected the item to be an open box

Although I fully expected the item to be an open box, and/or a store return, what I didn't expect that both batteries had been pretty well beat up and used to the point that neither of them worked at all. To add insult to injury, not only did I have to then take the time to take them to a UPS Store to return them, Secondipity offered to replace them, if I paid the additional difference between the sale price when I bought them, to what they were then selling the item for. I'll be thinking twice before buying from them again.

Thanks for cothe feedback. We are sorry for the inconvenience caused. Wehn requesting a replacement, if you get charged extra on the site, please message us directly.

Regards,
Customer Support

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