Customer Reviews
The Milwaukee drill/driver combo is a very nice compact unit that has plenty of power and torque to handle the toughest DIY'r jobs around the home. I had never used this website but found this "open box" deal at a decent discounted price. I placed the order and delivery was on time. However, this model was suppose to contain a 2.0 amp hour battery and a 4.0 amp battery, but instead had the 2.0 & a 3.0 amp battery instead of the 4.0 amp XC battery that was even listed on the outside of the box. I emailed customer service and they told me to send it back for a refund. I made a suggestion that they consider a possible further discount to make up for the difference in the batteries, but their reply didn't even mention that and simply told me to follow to instructions to return it for a refund. I felt like I was receiving automated responses to my emails and their only response was for me to return it. I can't say whether they knew about the different battery or if they didn't examine the contents of the open box closely enough to notice that. I suppose whoever purchased it originally could have swapped the battery before returning it, but I will never know. I did decide to just keep it and use it, but I feel more could have been done to make me a satisfied customer, so in that regard Secondipity falls short and seemed very inflexible.
It arrived in bad condition, but despite that, they sent me the replacement quickly. Thank you.
I ordered the drill combo and received a Milwaukee heated jacket
We do apologize for the inconvenience caused. We do have a 30 day return policy on our website to return the item for a full refund. You'd simply go to 'my account', scroll to the bottom and under 'help and support', click on 'returns portal' to start the return and a return label will be provided for a full refund upon full return or replacement if available.
Best Regards,
CS
The tracking showed the item was not shipped. i inquired and was told to wait until the end of the day after it was due. I waited, it never arrived. Then they sent it. The box was badly damaged and contained no packing materials and no outer box. it was delivered to the wrong address and was missing both batteries and the impact driver. Out of country hard to understand poor customer service rep rudely offered a $45 partial refund. They did not have a replacement and forced me to take the damaged box to a UPS store 10 miles from my house. I did get a refund and strongly recommend never using this company. They are awful.
We sincerely apologize for the inconvience this may have caused.
