Customer Reviews
We’ve had three FreeSips, all three have had the carry loop break. We tried to order replacements through the site, and they were sold out of ALL colors for MONTHS! Additionally, the “lifetime warranty” was is meaningless as the company—who clearly have issues with the way they are manufacturing their lids, as they can’t keep the replacements in stock!—determined the last one to break, was due to a “bump” (their words!) and therefore not covered under warranty. Again, it’s happened to THREE different lids! This is CLEARLY an issue with how they are made. Additionally, we’ve had a button break on a replacement lid, but I digress. BUYER BEWARE!
This is not the experience we hoped you would have with us. For this we truly apologize. Sounds like this may be a manufacturer defect. If you wish to return the item for a full refund please to go to your account and request your return within your order history. Once this is done, the system will provide a label for you and an option for a refund or a replacement if any are available. We value you as a customer and look forward to continuing to do business with you.
