New - NHL Licensed Women's Fleece Hooded Sweatshirt

★ Reviews

65%

(766)

5%

(61)

5%

(56)

4%

(48)

20%

(239)

1071

279

Thanks! Product arrived just as promised and the support team was very responsive.

Thanks! Product arrived just as promised and the support team was very responsive and answered my questions very quickly. Happy holidays!

Open box. Perfect new condition.

Open box. Perfect new condition. Very satisfied with easy checkout and quick shipping.

Horrible customer service

Sold me defective headphones and refused to assist

I love this

I love this product

Arrived without Handle, Offered No Way to Return - I'm out $100+

This was my first bad experience with Secondipity, but it was a doozy. The hammer drill I ordered arrived without the handle. If you know anything about hammer drills, they don't work without the handle. I sent a message to support, and they offered a $15.00 refund if I would keep the item. There's no way to find the actual handle for this thing, so I declined, asked to return and get a refund. They sent instructions to go to their website and get a refund, but the instructions were incorrect, so I asked them again for clarity. This time they sent me to the refund page, but there's no option for missing parts, so I was unable to use the refund option. I contacted them again, and they ghosted me. So now I've spent over $100.00 on a tool that I can't even use, and the refund window has closed. Super disappointed as I had good experiences with them in the past, but this time they just didn't seem to care.

We apologize for this experience. We ask that you message us directly so that we can properly assist. Or, we ask you to log in to your account and initiate your return for a refund or exchange (if available) via the 'Returns portal' (located at the bottom of the page by the FAQ section).
Please advise if you have any further questions or concerns. Thank you.