It’s like new. Works perfectly. what’s a good deal
Thank-you for the reply, but I can't return it via the portal...as per attached image.
The initial review was provided only after trying to call customer service on Jan 28th.
At the time I tried to persuade them that a full refund (based on return of item) wasn't necessary, and that I'd gladly take a partial refund for the mix-up, instead I was refused a return or a partial refund on a minor technicality (noted on previous review).
I believe that a partial refund is the most cost effective and fair way to deal with this, for both myself as well as the Secondipity.
Please call or e-mail me directly.
Thanks for contacting customer support. We are sorry for the inconvenience caused. Please message us directly for assistance.
Regards,
Customer Support
On a small technicality I can't get a resolution. I respect the policy, but when the seller accidentally ships the wrong item, it's simply out of the consumer's hands, regardless of what path the item took to get to the customer.
Purchased a Milwaukee XC5.0 battery at a great deal and ended up receiving an XC3.0 at not such a great deal after all.
The item was received Jan. 13 and personally picked up on the 17th. Typically packages to that address get forwarded to me in Canada, but that weekend (Jan 17th) I was 20 min away in Tonawanda, helping a good friend who was moving up from Stephenson, Virginia.
Once I saw the XC5.0 on the package, I placed it in the back seat and never looked back until I got home and noticed that below the XC5.0, the battery itself was labeled as an XC3.0.
Please see the attached pictures, which are still in the package I picked it up in, which to me appears to be the original package it was shipped in by Secondipity.
We do apologize for the inconvenience caused. Please log on to secondipity.com and click on 'my account' icon on the top right corner of the site, scroll to the bottom and under 'help and support', click on 'returns portal' to start the return process and a return label will be provided for a full refund upon full return.
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Start Shoppingshipped via Fedex the same day I ordered and I received it the next day. Less than 24 hours from order to delivery! Mouse is as good as new and 40% off retail.
The item arrived on time. It was packaged well. The item looked brand new. The speaker is working great and sounds great. It is definitely worth the price.
Excelente producto rápido y seguro
Glad I didn't bother buying a new one... Works great, no issues!
Great product work very good
shipped via Fedex the same day I ordered and I received it the next day. Less than 24 hours from order to delivery! Mouse is as good as new and 40% off retail.
Great price for new product. I have already one of them that’s why when I see such a great price I didn’t hesitate.
This thing has a serious presence—it is beautifully large and arrived in pristine condition. Bluetooth pairing with my phone took seconds, and it came with a 100% full battery. After a quick, hassle-free firmware update, I finally tested the audio. The sound quality is truly exceptional! Exceptional build, seamless tech, and mind-blowing audio. Highly recommended.
Great little vac that works good in my cars. No need to get a cord anymore